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Added: Marnie Daubert - Date: 19.01.2022 07:26 - Views: 12048 - Clicks: 7775

Shout is a de-escalation, volunteer-driven service. This means that we work with people in immediate distress to take them to a calmer moment and empower them with support and techniques to take their next steps to feeling better and handle future issues, as well as possibly posting someone to further support services or their GP so that they can get continuous and long-term support. If we have been texting for a while and a texter is not deemed to be at imminent risk, the volunteer will look to recap on the next steps with the texter and warmly close the conversation.

This is so that we are able to help provide our service to other people who are also in distress and need in the moment support. Shout is not a service that can provide regular, ongoing support and so if you have had 20 engaged conversations within 60 days, or 5 engaged conversations within 48 hours, we will let you know that we will need to limit your conversations to one conversation every 48 hours. We exist to provide support to anyone, anywhere and at any time who may be experiencing a challenging time with their mental health.

Shout was publicly launched in Mayafter a year long pilot phase. The texter will then receive an automated text asking them about the nature of their problem. This text will also let the individual know that they are being connected to a trained Shout Volunteer. The aim is to respond to all texters within five minutes, but wait times may be longer during busy periods. Once connected, the Shout Volunteer will introduce themselves. Our Shout Volunteers use empathetic and effective active listening techniques, establish goals and discover next steps to move our texters from a hot moment, to a cool calm, until the texter feels calm and safe.

Towards the end of the conversation, the Shout Volunteer can provide resources that provide further help and support for longer-term mental health experiences. Shout supports people experiencing any type of personal mental health concern. It might be that texters feel anxious or stressed, isolated, lonely or grieving. They may be experiencing eating or body issues or substance misuse. Perhaps they have experienced bullying, depression or sadness, or have relationship worries, or self-harm and suicidal thoughts. Sexual, physical or emotional abuse or concerns about sexual identity may also be prompts for texting in.

The service provides immediate support for all types of mental health challenges, taking people who are struggling to cope to a place of calm every day of the week. This should not be confused with therapy. Shout is a volunteer-driven, de-escalation service. We may not be able to provide you with the kind of service you might need, if you are looking for continuous regular support. You can text Shout free and anonymously from all major UK networks. It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone.

If you are contacting us from a network listed above, and the service does not appear to be working for you, please reply with your mobile phone and network provider at info giveusashout. We need this information to be able to investigate the circumstances. Some Android phones, including the Samsung Galaxy handset, issue a warning that you will be charged for texting us.

Provided you are on one of the networks listed here, this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill.

This applies to a very small minority of operators. If your mobile network is not listed here, please check with your mobile network operator directly. It is not possible to text the service from some networks, which do not provide the capability to message short codes.

These include Lyca mobile, Smarty and EcoTalk. This is because some networks do not provide the capability to message short codes. If your message will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working on your network and you should reach out to your Mobile Network provider. Our goal is to respond to every texter in under 5 minutes. During times of high volume, e. Shout is here to provide in the moment support for people who are struggling to cope.

This can be for a of different issues such as anxiety, depression, suicidal thoughts, loneliness, relationship problems, bullying, sexuality and gender issues and more. If you text the service regularly, that is if you have had 20 engaged conversations within 60 days or 5 engaged conversations within 48 hours, we will let you know that we will need to limit your conversations to one conversation every 48 hours.

We can also direct you to an appropriate service such as the NHS or other specialist charities to get further support.

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Given that we are a de-escalation, volunteer-driven organisation, we may not be able to provide you with the kind of service you might need, if you are looking for continuous regular support. We recommend that you speak with your local GP or if applicable your mental health support team.

In cases when a texter is in immediate danger of suicide or homicide, as determined by a risk assessment by the Shout Volunteer and Supervisor, our first step is to try to work with the texter to form a safety plan.

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If the texter is unable to plan for their own safety, the Supervisor may contact emergency services, who may dispatch a wellness check. We take your confidentiality seriously. Please view our terms of service. We analyse anonymised data from conversations in order to improve the service and to better understand the mental health of texters.

We sometimes share some of this anonymised data with carefully selected and screened academic partners for research purposes, but the data is always anonymised, and access is controlled through our secure systems. Following conversations, some of our texters choose to leave feedback for the service. This feedback is sent to us anonymously and any personally identifying information is removed. We sometimes share anonymised texter feedback on our social media channels. Our volunteer will not message you again once you have ended the conversation.

Our dedicated and trained Shout Volunteers are real people from all around the UK. After a rigorous multi-stage application process, background checks and a hour training program, each Shout Volunteer commits to volunteering for hours a week. Shout Volunteers interact with texters through a secure online platform. They respond to text messages through their personal laptop or desktop computer, during their scheduled shifts.

The text messages appear like an Instant Messenger. The training includes online video content and interactive exercises to enable volunteers to learn skills around empathetically engaging with texters on a variety of presenting issues, which may range from exam stress to self harm or suicidal thoughts. You can read our volunteer policies and guidelines here. We are currently looking for volunteers to give empathetic support to texters. If this sounds like something you're interested in you can find out more here.

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Have a secure internet connection - you need to have access to a computer with a secure, reliable internet connection to volunteer with Shout You respond to text messages using your laptop and a secure online platform. A mobile phone or tablet device is not suitable. We also recommend Google Chrome browser. Fill out an application form - all volunteers must submit an online application for review by the Shout Admissions Team.

Provide two referees - we ask that you provide the names and contact details of two referees that can support you and your application. We ask that one of these referees is professional. We do not accept family members as referees. All referees must submit their reference to us through our online form. You can add a new referee to your application at any time by logging into your application dashboard at home.

We accept applications on a rolling basis. A new training cohort starts every two weeks. We are always looking for people to up to become volunteers, however please be aware that once you have applied there is currently an 8 — 12 week waiting time for applications to be processed. Once you are accepted into the programme, you have two attempts to complete the training.

You will be asked to reapply if you are unable to complete the training after two attempts. Accepted applicants should evaluate their personal commitments and needs when choosing to volunteer with Shout It is an important commitment and we do ask that you only go ahead with the training if you are ready to take this on. We are a charity and training our volunteers costs money.

Shout is currently unable to serve as a field placement or to any third-party community service documentation. We do offer letters of verification once you volunteer with us. These detail the of hours you have completed, the of texters you have supported, and also this letter gives a short summary of the work you complete as a Shout Volunteer. Volunteers can download a letter of verification from their Profile at any time. Please see our Supporters for more information.

The majority of Shout's costs are on its clinical and coaching team in order to best support our texters and Shout Volunteers. We also need to fund our technology, and our data insights, operational and management teams. Shout is partnered with organisations across the country, from large charities like The Mix and YoungMinds to more local organisations. We create new partnerships to make sure the service can provide support to all of those in need, and are continually adding to this list of partners for the same reason. Find out more about partnering with Shout here: Partner with us.

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email: [email protected] - phone:(992) 619-8140 x 6796

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